Building Professionals, Changing Attitudes!

Who We Are

Institute of Customer Service Cameroon is the leading Customer Experience organisation in Cameroon. Providing Consultancy Services, training and Development as well as Customer Service recognition programs and awards.

Institute of Customer Service Cameroon gives an identity to Customer service professionals in Cameroon. With both Corporate and Individual memberships. Customer Service professionals in Cameroon can be able to network among themselves, share industry best practices, and Customer Experience opportunities.

We are the authoritative voice of Customer Experience in Cameroon and leading Customer Experience research and professional Certifications body  Cameroon.

Our Services

Professional Development Training

  • Customer Service Certification Programs

  • Public Workshops, onsite customized training

  • Team building sessions

Consulting Services

  • Customer Service Strategy and Research
  • Customer Experience Audit
  • Customer Experience Survey / Bench-marking
  • Customer Service feedback systems

Conferences Events and Awards

  • Customer Service Conferences and Workshops
  • Guest Speaking
  • International Customer Service Week Cameroon
  • International Customer Service Awards Cameroon


The Cameroon Customer Experience Experts